AN 10 BILLET SPANNER

General Delivery Information:

• Please provide a contact phone number when ordering – in case we or the couriers need to get in touch.
• All orders placed before 12 Noon will be processed the same day.

All items are dependant on stock availabiltiy:

• Most parts are dispatched on a 24 – 48 hour basis (if ordered before noon)
• Most deliveries are made within 24 – 48 hours after dispatch.
• Some items may be delivered on a later schedule but you will be contacted and informed of an ETA.Specific delivery dates can be offered if required – please provide details in checkout.
• Large orders may be palatalised but we will do our best to inform you prior to delivery.
• Deliveries are made between 9am – 6pm. Monday to Friday.

Refusing / cancelling an order:

• If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependant on product and location.
• If you cancel an item after it has been dispatched you will be charged a return fee – price dependant on product and location.
• Deliveries are attempted at least twice, deliveries that fail after this due to no one at the delivery address may incur a fee to re-deliver.

Items arriving Damaged:

• Unfortunately this is rare but it can happen.
• If an item arrives at your door please inspect it before signing.
• If you see any severe damage to the item on arrival please refuse delivery and sign as damaged.
• If you are unsure about the item please sign as “unchecked” or signed as “damaged”
• In the unlikely case your item arrives damaged we need to be notified within 24 hours of delivery and require photographic evidence within 2 days of the item arriving. We can then sort out a replacement part to be dispatched. Please email photos to sales@PureCarModify.com.com. Photos must contain the damaged item and also the damaged to any packaging. This process is so we can follow up claims with the couriers insurance.

Out of Stock:

• If an item is out of stock, you will be contacted within 24 working hours to be offered either an alternative, full refund or to wait until the product back into stock.